Privacy Policy

Last updated: September 7, 2021

Fitness Factory App, Inc. (“Company”, “Fitness Factory”, “we”, “us”, or "our”) has created this Privacy Policy statement in order to demonstrate our commitment to privacy. This Privacy Policy describes our practices with respect to the collection and use of your information when you visit, use and interact with the website,, and all its subdomains as well as mobile application, owned and operated by Fitness Factory (collectively the “Website”).

Fitness Factory conforms with the requirements of Canada’s privacy legislation, the Personal Information Protection and Electronic Documents Act (“PIPEDA”), and the Canada’s Anti-Spam Legislation (“CASL”).

By using the Website you consent to the terms of this policy, and you signify your assent to all of the terms of this policy and our terms of use. If at any time you do not agree to the terms of this policy, please do not use the Website.

Collecting and Using your Personal Information

We collect information from and about users of our Website when you visit and interact with the Website.

Personal Information

While using the Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. When you sign up to become a user or contact us, you will be required to provide us with personal information about yourself (collectively, the “Personal Information”). Personal Information may include:

  1. Your name
  2. Phone number
  3. Email address
  4. Contact address
  5. Location services(on mobile only when searching for gyms near you)

Usage Information

Usage Information is automatically collected about you and the device which you access the Website. We will log your IP address, operating system type, browser type, referring websites, pages you viewed, and the date/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as Workouts being added to your profile.

Cookies and Tracking Technologies

We may log information using cookies, which is a small file placed on the hard drive of your computer. Fitness Factory uses Persistent cookies which remain on your personal device when you go offline. We also use Session cookies which are deleted as soon as your close your web browser. These cookies are used to provide you with a more personalized experience on the Website.

Fitness Factory also may use third-party tracking technologies known as Web Beacons. Web Beacons are used for tracking user behaviour and analytics on the Website.

For more information about cookies and how to disable them, you can consult the information at

Retention of Your Personal Information

Your Personal Information is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Fitness Factory will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Information for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer time periods.

How We Use Your Personal Information

Fitness Factory will use your Personal Information to establish and maintain a responsible relationship with you and to provide ongoing service. This may include:

  1. To present our Website and its contents to you.
  2. To provide you with information, products, or services that you request from us.
  3. To fulfill any other purpose for which you provide it.
  4. To provide you with notices about your account.
  5. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  6. To notify you about changes to our Website or any products or services we offer or provide though it.
  7. In any other way we may describe when you provide the information.
  8. For any other purpose with your consent.

Disclosure of your Personal Information

Business Transactions

As part of any sale, merger or amalgamation of any part of our Company, user Personal Information will normally be a part of such transactions and therefore will be disclosed only for such a purpose.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Children Under the Age of 13

The Website does not knowingly collect any personally information from children under the age of 13. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 13 in its database, please contact us immediately at [email protected] and we will use our best efforts to promptly remove such information from our records.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you require any more information or have any questions about our Privacy Policy, please feel free to contact us by email at [email protected].